Return Policy

We may accept exchanges or store credits for items damaged in transit. The items need to be in their original packaging, and unused. By default, all sales are final and return/refund/exchanges are usually not accepted. 

Refunds and Exchanges

To be eligible for an exchange or store credits, you must first email us within 7 days of receiving your product at Help@QuantaVici.com to alert us of the damage, then return the damaged item to us in its original packaging and unused condition. Upon receipt of the damaged item, we will ship out a new product, if available. If a replacement is not available we will give you full credit to purchase another item from our store. You also have the option to wait until the product becomes available to get the replacement which is out of stock.

To complete your exchange, we require a receipt or proof of purchase.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately, sale items or used items cannot be refunded.

Exchanges (if applicable)

Quanta Vici only accepts replacements in the case of a manufacturing defect. If you need to exchange an order for the same item, send us an email at Help@QuantaVici.com and provide us with video/photos to help us diagnose the problem, if the product was proven defective or damaged, it may be eligible for a replacement

Cancellations

All sales are final and cancellations cannot be processed. 

Shipping

If a return request is accepted, to return your product, you are required to contact us prior to shipping the item for confirmation.

You will be responsible for paying the shipping costs for returning your item, if there is a replacement package expected, then you will be required to cover the replacement unit's shipping fee as well. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

Lost or Stolen Packages

Quanta Vici is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, Quanta Vici will confirm delivery to the address provided, date of delivery, tracking information, and shipping carrier information for the customer to investigate.